FAQs

Do You Have Cash On Delivery (COD)
Because of the coronavirus COVID-19 pandemic that we are facing right now, we highly discourage to use Cash On Delivery (COD) to avoid contact with people as a precautionary measure and safety to both the customer and the staff.

However, you may request to us for COD and we will asses if your area is serviceable. We require certain government ID for verification purposes only. Please prepare exact payment only.  

What Payment Method is Available?
You may use online payment facility such as GCash and PayMaya. For Online Banking PNB, and BDO only.

When Will I Receive My Order?
We ship your order on the next day upon validation of your details.  If you have preferred date of delivery you must notify us ahead of time.

What Delivery Service Company is Available?
As of the moment we have three options Lalamove, Grab Express, and our own delivery rider. 

Is There a Minimum Purchase?
There's no minimum purchase but we limit only up to 15 kg per order.

How Much Is The Delivery Fee
Delivery fee will depend on your location calculated by Lalamove and Grab Express. Shipping fee will be shouldered by the buyer unless there's a free shipping promotion.

Do You Have Specific Area for Delivery?
Presently we covered Quezon City area and nearby cities such as Marikina, Manila, Caloocan, Valenzuela, San Juan, and part of Pasig.

How Do I Track My Order?
Tracking of order will be done thru the system of Lalamove and Grab express.